One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum reaction time for any trouble ticket that you post or any e-mail that you write is just 60 minutes, even in case you contact us during weekends and public holidays. Whatever the essence of your issue or inquiry may be, we will lend you a hand straight away and will give you the needed info to fix any problem with your sites. The real reaction time commonly doesn’t surpass fifteen to twenty minutes, which goes to say that you can just forget about waiting around for hours and hours on end to get a problem sorted out or even worse than that – waiting all day only to receive an answer that more information is required while nothing’s fixed. We will offer you assistance without any delay since we realize how invaluable time can be in the dynamic online realm. The 60-minute response guarantee applies to any technical or billing query that you might have connected with our Linux shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our truly fast support service. You’ll get an answer to any trouble ticket opened via the web hosting Control Panel or e-mail sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it is valid regardless of the matter – technical or billing. Often, it takes much less time to examine and solve a problem. We will give you more details in case the solution entails something that should be done on your end. In case you touch base with us during holidays or weekends, the response time will be exactly the same and because of the fact that our support team is working 24 hours a day, 7 days a week, you’ll obtain swift help for practically any technical, billing or general issue irrespective of what time of day or night it is.