Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center integrated into our Hosting Control Panel offers a selection of help articles and regularly asked questions. Aimed towards resolving any common issue that you could face, they are compiled by our support team of trained technicians.

  • Top quality support service

  • Tutorial Videos

  • If you prefer to see how an action is fulfilled or how an issue is fixed, instead of just reading about it, then have a look at our compilation of step–by–step video tutorials. They cover plenty of different topics and will help you quickly find your way around our Hosting Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 support service and feature a sixty–minute response time guarantee. Our expert tech support engineers will be available to you night and day and will remedy any problem that you may come across within less than 1 hour after the trouble ticket submission. In the majority of instances, a reply will be provided to you in less than twenty minutes.